Terms & Conditions
At Mystical Publishers, we are dedicated to building strong, lasting relationships with our
clients by offering professional, transparent, and high-quality publishing solutions. These
Terms & Conditions outline the obligations and rights of both the client and Mystical
Publishers to ensure clarity, trust, and mutual success throughout your publishing journey.
By engaging with our services, whether publishing, editing, ghostwriting, marketing, or book
production, you agree to the policies outlined below. Please read them thoroughly, and reach
out to us with any questions or clarifications.
Revision Policy
We believe that collaboration leads to excellence. Therefore, we offer a flexible and
client-centric revision policy tailored to meet the creative and editorial needs of our
customers.
- Unlimited Revisions: Clients are entitled to unlimited revisions within
the scope of the original design theme and service package. This ensures creative
consistency while allowing room for refinement.
- Turnaround Time:Revisions are processed within 48 to 72 business hours,
depending on the complexity and volume of feedback.
- Out-of-Scope Requests: If a revision request alters the core design,
structure, or original brief, it may be subject to additional charges.
We strongly encourage detailed and timely feedback to ensure the smooth progression of
your project.
Phase-Based Delivery:
Each stage (e.g., manuscript review, editing, layout, design, marketing prep) follows an
individual turnaround time of 48–72 hours.
Project Timeline:
While each stage has a defined time window, the total project duration varies depending
on the overall service package and the client’s responsiveness.
Delivery Schedule Examples:
- Tasks submitted on Monday are delivered by Wednesday
- Tasks submitted on Friday are delivered by Tuesday
Expedited delivery may be available for certain services with prior agreement.
Refund Policy & Money-Back Guarantee
Customer satisfaction is a top priority at Mystical Publishers. We aim to be as fair and
transparent as possible with our refund policy while accounting for the time,
creativity, and effort invested in every project.
Eligibility Criteria:
- Full Refund (minus 10% processing fee): Applicable if the request
is made before the initial layout/design draft is delivered.
- 66% Refund (minus 10% processing fee): Applicable if requested
within 48 hours of receiving the initial design/layout.
- 33% Refund (minus 10% processing fee): Applicable if requested
within 48–120 hours of initial layout delivery.
- No Refunds:Requests made after 120 hours, after final files have
been delivered, or after revisions have been requested will not be eligible for a
refund.
Non-Refundable Services: Services that are non-deliverable,
research-based, or consultation-heavy (like ghostwriting, strategy consulting, and
marketing campaigns) are not eligible for refunds once initiated.
Cancellations Due to Personal Reasons: In cases where the client decides
to cancel for non-service-related reasons (change of mind, project delay, etc.), we may
issue store credit instead of a refund.
To Request a Refund:
- Phone: +1 855-696-3528
- Live Chat: Available via our website
- Email: info@mysticalpublishers.com
Quality Assurance Policy
Mystical Publishers takes pride in delivering polished, professional, and high-impact
publishing services. Each service, whether book design, editing, ghostwriting, or
marketing, is executed by experienced professionals and reviewed for quality control.
- Client-Provided Content: Clients are responsible for submitting
accurate, complete, and legally compliant content.
- Quality Scope: We are committed to refining your project to
perfection within the agreed package guidelines and offer revisions to uphold
quality standards.
- Plagiarism-Free Guarantee: All original writing services are
plagiarism-free and crafted by experienced content creators.
Content Creation & Population
For clients who purchase content writing services (e.g., ebook content, blurbs, author
bios, web content), we ensure:
- SEO-optimized, original writing tailored to the tone, genre, and
goals of your project.
- Reader-first storytelling, targeting digital audiences with
emotional and market-driven narratives.
- Collaborative Process involving idea brainstorming, outlines, and
draft approvals.
If content creation is not part of your package, the client must provide all necessary
materials for web population, layout, or publishing services.
Privacy Policy & Data Protection
Your privacy is our responsibility. At Mystical Publishers, we ensure that:
- Your personal information, manuscripts, and ideas are kept 100% confidential.
- We do not sell or share data with third parties.
- Our site and systems are secured with SSL encryption and reliable third-party tools.
Please refer to our full Privacy Policy for a breakdown of what data we collect, how we
use it, and your rights as a user.
NDA & Reputation Management Policy
To safeguard your intellectual property, we maintain a strict Non-Disclosure Agreement
(NDA) protocol across all projects.
- Mutual Confidentiality: Both parties agree to refrain from
disclosing proprietary or sensitive project details to any third party.
- No Defamation Clause: After project completion, both the client and
Mystical Publishers agree not to make public statements that could harm the other’s
reputation.
- Should you wish to have a formal NDA in place, we are happy to sign one prior to
project commencement.
Customer Support
Our professional and friendly Customer Support Team is here to help you through every
phase of your publishing project.
- Availability: Monday–Friday, 8:00 AM–6:00 PM
- Response Time: All queries are typically responded to within 24
hours on business days.
- Channels:
Technical Support Policy
While our services are primarily creative and editorial, we also offer basic technical
assistance as part of select packages.
- Included Support: Uploading files, platform integration (e.g., KDP,
IngramSpark), and basic navigation help.
- Excluded Support: Installation or troubleshooting of third-party
software, web hosting issues, or non-publishing platforms.
- Premium technical assistance may be available as an add-on service.
Final Notes
By purchasing any of our services, you agree to the above Terms & Conditions. Mystical
Publishers reserves the right to update or modify this policy as needed to reflect
changes in our operations or compliance obligations.